HVAC Customer Reviews & Testimonials In Dallas, Frisco, Garland, TX & Surrounding Areas

The absolute relief I felt working with such an honest and organized company after dealing with a different HVAC company that overcharged us and failed to provide any documentation was so welcome. Immediately when I called Quality 1 Energy Systems in a panic and on the verge of tears I knew that I was in good hands from the moment they answered the phone. They have truly gone above and beyond by getting someone out to us ASAP to diagnose our AC issues, and the technician who came was incredibly professional, knowledgeable, and thorough. We received a detailed report with photos showing everything that was inspected and what needed to be repaired - everything was clearly laid out, which was not our experience with the other company we had worked with. It's a HUGE comfort knowing that we can trust and rely on Quality 1 Energy when we need them most. We haven't completed the repairs yet, but based on their transparency and professionalism, I have no doubt we'll continue to be thrilled with their work and I will be sure to update my review again after the repairs are completed. We plan to stick with this company for all future maintenance because they've earned our trust and treated us like family. I would highly recommend Quality 1 Every Systems for any of your AC or heating needs! UPDATE: Just as I had assumed, Q1ES continued to go above and beyond expectations. I'm updating this review as I sit in my COLD house after they completed my AC repair this afternoon (they arrived early and got the job done quickly too while still being extremely thorough). Zak even personally stopped by to check-in, which showed me even more just how great these guys are and how much they truly care for and value their customers. I will always choose to work with family-owned companies after this wonderful experience. I am SO grateful for Zak and his entire team for their hard work and high-quality service and look forward to being a lifelong customer! Read Less

My system went out on a Sunday, Quality 1 came out and serviced it the same day!! They got my system temporarily running which was surprising becuase I knew it needed to be replaced. They then came back out monday, and provided me with a very competitive quote including duct cleaning. We are a plumbing company that deals with other contractors and we know based off of experience the good ones from the bad ones, these guys are the good ones! Read Less

I was very happy with the overall experience with Quality 1 Heating and Air Conditioning. There was a quick response to the initial set up meeting and proposal with very competitive pricing for the highly rated Trane systems. The install appointment was scheduled quickly and then performed in one day. All the questions we had prior to, during and after were answered quickly and to our satisfaction. The Trane HVAC is running quietly and has and easy to use thermostat. Very happy with all the service technicians and managers and would highly recommend this company. Read Less

From the moment you call, the team at Quality 1 Energy Systems makes you feel heard and works efficiently to get you scheduled and taken care of. They are professional, responsive, and deliver quality service. My experience with them is always excellent! I highly recommend them to anyone looking for reliable and trustworthy heating and cooling services. Read Less